Terms of service
1. Introduction and Scope
This policy provides a comprehensive explanation of the rules and rights applicable when you browse, purchase furniture, and access related value-added services through our website, mobile applications, and other platforms. We adhere to a customer-first approach and are committed to delivering a high-quality, practical, and thoughtful home shopping experience. We recognize the importance of your rights and strictly follow this service policy to ensure full protection throughout every stage of your shopping experience.
2. User Accounts and Website Responsibility
User Accounts
When registering an account, you are required to provide lawful, valid, and accurate personal information, including but not limited to your name, contact details, and email address. This information is used to verify your identity, provide personalized services, and ensure the proper completion of transactions.
You are responsible for safeguarding your account credentials and password. Do not share or disclose your account information. Your account serves as the sole basis for your activities and transactions on our platform, and you are responsible for all actions conducted under your account.
If you notice any unauthorized access, suspicious activity, or irregular transactions, please contact us immediately. We will take prompt measures to secure your account; however, we are not responsible for risks arising from personal negligence.
Website Responsibility
We strive to maintain the security and stability of our website. However, interruptions or errors may occur due to force majeure or technical issues. In such cases, we will address them promptly but shall not be liable for any direct or indirect losses resulting from such events.
3. Product Information, Inventory, and Pricing Rights
Product Details
We provide detailed product descriptions, images, and technical specifications. However, errors may occasionally occur. If you identify any discrepancies, please inform us promptly.
Real-Time Inventory
Inventory levels may change rapidly. If a product becomes unavailable after your order is placed, we will contact you to offer an alternative solution or a full refund.
Pricing and Adjustments
Prices may change due to market conditions or promotional activities. The price confirmed at the time of order placement is considered final. We reserve the right to correct pricing errors prior to shipment.
4. Orders and Payments
Order Confirmation
After placing an order, you will receive a confirmation email containing order details. An order is considered valid only after it has been accepted by us.
Payment Methods
We offer secure payment options, such as bank card payments. If you encounter any issues during payment, please contact customer service.
5. Shipping and Delivery Details
Processing Time
1–3 business days.
Shipping Area
Within Portugal.
Delivery Time
Shipping time is typically 5–12 business days after dispatch, depending on external conditions.
Shipping Fees
Orders of $69.99 or more: Free shipping
Orders below $69.99: $8 shipping fee
Taxes
All product prices include customs duties, and no additional charges are required.
For more details, please refer to our Shipping Policy.
6. Order Cancellation Policy
Cancellation Before Shipment
You may cancel your order at any time before shipment without any charges. To request cancellation, please contact customer service via email and include your order number and reason for cancellation.
Once confirmed that the order has not been shipped, refunds will be processed within 1–5 business days and returned to the original payment method.
Cancellation After Shipment
Orders cannot be directly canceled after shipment. You may choose one of the following options:
Refuse Delivery:
Contact the carrier to refuse the package. Once the returned item is received, refunds will be processed within 1–5 business days and issued to the original payment method.
Return:
If the package has been delivered, you may request a return and refund. After confirming the product is in good condition, refunds will be processed within 1–5 business days and issued to the original payment method.
7. Return and Refund Policy
Return and Exchange Conditions
You may request a return or exchange within 30 days. The product must remain unused and include original packaging, tags, and proof of purchase.
Process
Please contact customer service via email, specifying the product and reason for return or exchange. Our team will guide you through the process.
Processing Time
Refunds are typically processed within 1–5 business days after the returned item is received and verified. For exchanges, a replacement product will be sent promptly after confirmation.
For more details, please refer to our Return and Refund Policy.
8. Privacy and Data Protection
We collect only necessary user data and protect it through encryption and access control measures. Unless required by law, we will not disclose your information to third parties without your consent.
For more information, please refer to our Privacy Policy.
9. Dispute Resolution and Governing Law
In the event of a dispute, we will first seek resolution through friendly negotiation. If unresolved, the matter may be submitted to a court with proper jurisdiction.
10. Modifications to Terms
We reserve the right to modify this policy at any time. Updates will be posted on our website. Continued use of our services indicates acceptance of the revised terms.
11. Limitation of Liability
To the extent permitted by law, we are not liable for indirect losses, data loss, or loss of profits resulting from the use or inability to use our website. Users assume all risks associated with using the platform.
12. Intellectual Property
All content on this website, including text, images, icons, design, and layout, is protected by intellectual property laws. Unauthorized reproduction, modification, distribution, or commercial use is prohibited.
13. Contact Information
For any questions or assistance, please contact us through our customer service channels.
Phone:+1 (214) 559-2719
Email:service@softliv.com
Address:3434 Terrell St,Dallas,TX 75223,United States